Questions & Answers
Write us an e-mail via the form, or just send us an e-mail directly at.
Shopping Information
Does Rivlo Shop offer free shipping on all orders?
Yes! We offer Free Standard Shipping on every order within the United States, with no minimum purchase required.
Which camera brands do you carry?
We stock only well-known, industry-leading camera brands. Every product is 100% authentic and sourced to ensure high quality.
Are the cameras brand new or refurbished?
We sell only brand-new equipment in original manufacturer packaging. We do not sell used or refurbished gear.
How long will it take for my order to ship?
Orders are processed within 1–3 business days. Once dispatched, standard delivery typically takes 3–7 business days.
Do you ship internationally?
Currently, Rivlo Shop exclusively ships to addresses within the United States.
Will I need to sign for my package?
Because camera equipment is high-value, many of our shipments require a signature upon delivery to ensure safe arrival.
Payment Information
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX, Discover), PayPal, Apple Pay, and Google Pay.
Is my personal and payment information secure?
Yes. We use SSL encryption technology to ensure that your data is protected and your transaction is 100% secure.
When will my card be charged?
Your card is charged immediately upon placing the order to secure your items for processing.
Do you offer financing or payment plans?
Currently, we require full payment at checkout, though you may be able to use "Pay Later" options if available through your PayPal account.
Why was my payment declined?
Common reasons include incorrect billing addresses or daily spending limits. Please check with your bank or try a different payment method.
Will I receive an invoice for my purchase?
Yes, an automated order confirmation and invoice will be sent to your email immediately after your purchase is completed.
Orders and Returns
How do I track my order status?
Once shipped, you will receive a Tracking Number via email so you can follow your package’s journey in real-time.
What is your return window?
We offer a 30-day return policy starting from the date your package is delivered.
How do I initiate a return?
Please email us at help@Rivlo.Shop with your order number to receive authorization and return instructions.
Where do I send my return?
All authorized returns should be mailed to:
Rivlo Shop, 618 S Merton St, Aberdeen, SD 57401, USA.
Are there any items that cannot be returned?
Opened software, memory cards, and consumables (like sensor cleaning fluid) are non-returnable for security and hygiene reasons.
What if my camera arrives defective?
If your gear is faulty out of the box, contact us within 48 hours. We will provide a pre-paid return label and ship a replacement at no cost.
